5. Cost of Quality:

Identify the correct Quality Cost Category for each of the following items, as PREVENTION (P), APPRAISAL (A), INTERNAL FAILURE (IF) or EXTERNAL FAILURE (EF).

1. Marketing research -___________________

2. Inspection and test materials - ______________________

3. Field tests - _____________________

4. Supplier rating - _____________________

5. Operator quality education - _________________________

6. Loss of Customer/user goodwill - _______________________

7. Downgraded end product or service - _________________________

8. Field performance evaluation - _________________________

9. Receiving or incoming inspections and tests - ______________________

10. Quality program planning - _____________________________

12. Rework due to design changes - ___________________________

13. Warranty claims - ______________________

14. Purchased material replacement costs - _________________________

15. Complaint investigation/customer or user service - _________________