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5. How should businesses address systemic customer service problems, and why is it important to adjust policies and procedures accordingly? 6. Describe the significance of
5. How should businesses address systemic customer service problems, and why is it important to adjust policies and procedures accordingly? 6. Describe the significance of managers acting as positive role models for professional standards expected of service industry personnel
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Purchasing and Supply Chain Management
Authors: Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
5th edition
