5. Identifies at least one area of improvement for continuous improvement systems and processes This must be different from the areas of improvement identified in clients' feedback. Areas of improvement can be for any of the following: Decision-making processes This can include: Procedures that do not accurately reflect the organisation's goal for decision-making Procedures that are lacking in details or parameters that will allow the organisation to make consistent decisions Continuous improvement strategies This can include: Scope does not sufficiently cover all areas that require continuous improvement to address improvement needs and opportunities Strategy for continuous improvement used is not appropriate for continuous improvement objectives that must be achieved Knowledge management systems This can include: Area of knowledge management system does not accurately reflect the goals for record-keeping Procedures for maintaining relevant information do not fully address record-keeping requirements