5. In an effort to be proactive, create a Cause and Effect Diagram relating to the causes of undercooked cupcakes. The diagram must have the four broad categories of "causes" and several reasons per cause. (Note: You are to use the causes typically used from an Operations Management Perspective) Management Calculations Instructions: Using the Microsoft Excel template provided, perform the necessary actions to answer the following: Productivity We have gathered the following information from one of our other businesses. The following data represents a month from last year at this time. Units produced Labour Hours Capital Invested (Si) Energy (BTU) 1,000 300 $10,000 3,000 We are interested in determining the productivity so that we can use this as a preliminary benchmark. Determine the following using labour costs at $15 per hour and energy costs at $0.45 per BTU: a] Labour productivity b) Multifactor productivity Our cupcakes are sensitive to temperature and humidity. Cupcakes must be cooked at a consistent temperature. To test our oven before we start using it to bake our "Crazy Good Custard Filled Cupcakes", we took temperature samples at regular intervals. The following measurements, in degrees Celsius, are the results. a] Calculate xbar and r chart control limits to two decimal places rounded. b) Create both xbar chart and R-chart using your calculations