5. In Chapter 9, the benefits of quality were identified. Some are tied to supply, some to demand and some are a function of both supply and demand. Label the following benefits as influenced by: supply, demand, or both. Lower liability costs Enhanced reputation for quality Fewer production or service problems Ability to command premium prices Higher profits Increased market share Lower production costs Greater customer loyalty I a. Why do businesses use upper and lower control limits in a control chart? b. What does a defect outside of the limits tell the business?