5. In considering the integrated work system used by GBI and the role of the Chief Information Officer, how might that role influence overall performance of the work system? What are some of the questions and issues this VP should be addressing to ensure optimal work system performance? What important metrics or other performance indicators should be monitored on a regular basis?

8. What are some of the advantages of using SAP that GBI enjoys? In order to leverage these advantages, what are some of the steps that GBI takes to minimize the effort consumed by the use of SAP? (You may need to make some assumptions. Use your general knowledge of ERP systems and complex technology, and apply to GBIs use of SAP.)