5- Most of us use ___ and ___ in addition to words when we speak.

a.

Reading and gestures

b.

Body language and translation

c.

Gestures and body language

d.

Posture and eye watching

6- While supervising work it was observed that some employees were not following rules of the organization and they were sitting near machine and having an argument amongst themselves. It was found that these workers are doing this almost every day. The supervisor handled this problem with his experience, took suggestions from his team members and involved other supervisors in his department. It was decided that these employees will be engaged and given additional responsibility according to their skills. Which factor of leadership is discussed here?

a.

Leader

b.

Communication

c.

Follower

d.

Situation