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5. MountainMole Foods has decided to use the perfect order measurement approach to track its logistics performance. According to Mountain Mole, a perfect order
5. MountainMole Foods has decided to use the perfect order measurement approach to track its logistics performance. According to Mountain Mole, a perfect order is one that (1) is delivered on time, (2) arrives in one complete shipment, (3) arrives undamaged, and (4) is correctly billed. Mountain Mole has the following performance figures for the past four years: YEAR 2015 2016 2017 2018 Total shipments On-time shipments 100,000 150,000 175,000 190,000 95,000 145,000 170,000 180,000 Complete shipments 99,000 142,500 157,500 161,500 Undamaged shipments 98,000 147,500 173,000 189,000 Correctly billed shipments 55,000 97,500 132,000 161,500
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