5. MountainMole Foods has decided to use the perfect order measurement approach to track its logistics performance. According to Mountain Mole, a perfect order is one that (1) is delivered on time, (2) arrives in one complete shipment, (3) arrives undamaged, and (4) is correctly billed. MountainMole has the following performance figures for the past four years: YEAR Total shipments On-time shipments Complete shipments Undamaged shipments Correctly billed shipments 2015 100,000 95,000 99,000 98,000 55,000 2016 150,000 145,000 142,500 147,500 97,500 2017 175,000 170,000 157,500 173,000 132,000 2018 190,000 180,000 161,500 189,000 161,500 a. (**) Calculate performance for each of the four years. What is the overall trend in the performance, if any? What factors explain the results? b. (**) If you were looking to improve Mountain Mole's logistics performance, what areas might you concentrate on, based on these results?

5. MountainMole Foods has decided to use the perfect order measurement approach to track its logistics performance. According to MountainMole, a perfect order is one that (1) is delivered on time, (2) arrives in one complete shipment, (3) arrives undamaged, and (4) is correctly billed. MountainMole has the following performance figures for the past four years: a. (") Calculate performance for each of the four years. What is the overall trend in the performance, if any? What factors explain the results? b. ("*) If you were looking to improve MountainMole's logistics performance, what areas might you concentrate on, based on these results