5. On projects, there is always the danger that customers and the technical team miscommunicate the customers' requirements. The problem is further exacerbated on international projects, where language and cultural factors may contribute to miscommunication. Consider the situation where customers use the wrong terminology to communicate their requirements. What kind of communication problem does this illustrate?

Select one:

a.Encoding problem

b.Decoding problem

c.Noise problem

d.Absence of feedback

6. In the USA, the principal government protector of US intellectual assets, protecting these assets against foreign players who make unauthorized use of these assets, is:

Select one:

a.the FBI

b.the US Customs Service

c.the CIA

d.the Transportation Security Administration (TSA)

7. In the context of international relations, the word 'culture' refers to knowledge of literature and the arts.

Select one:

a.true

b.false

10. In general, which of the following national groups tends to be most emotionally expressive in public?

Select one:

a.Latinos

b.Northern Europeans

c.East Asians

d.North Americans

15. When considering the standard communication model, which of the following is an example of a decoding problem?

Select one:

a.The sender of a message does not spend enough time formulating the message

b.Feedback is too weak and too late

c.Noise in the system is reduced to such low levels that the message cannot be heard

d.The receiver of the message hears what he/she wants to hear (selective filtering)

20. Market analysts are important members of a feasibility study team.

Select one:

a.true

b.false

21. Which of the following types of risk entails the opportunity for gain as well as loss?

Select one:

a.Technology risk

b.Pure risk

c.Business risk

d.Political risk

24. What does the 'two tier nature of international negotiation' refer to?

Select one:

a.Negotiations are carried out both with local buyers in the host country and host governments

b.First, negotiators agree on basic principles, then they negotiate the details

c.Negotiations must be documented in the languages of the two or more players engaged in the negotiation efforts

d.The project organization should employ at least two negotiators, one who plays the nice guy, the other who plays the tough guy

25. The principal objective of ISO 9000 is to assure:

Select one:

a.that employee rights are guaranteed, so that employees are motivated to follow zero-defect policies

b.that good products are generated through careful inspection

c.that processes are well defined and followed consistently

d.that business entities achieve 6-Sigma levels of quality output

26. An Australian company is carrying out a construction project in the country of Asiandia. The exchange rate between AU$ and Kumquats (the Asiandia currency) is 1 AU$ = 3 Kumquats. If the Australian company's local project team needs to purchase 230,000 Kumquats of supplies in Asiandia, this will cost the company how many Australian dollars?

Select one:

a.720,000 AU$

b.115,000 AU$

c.76,667 AU$

d.57,500 AU$

27. One of the most important ways to improve the management of global virtual teams is:

Select one:

a.to require staff to master the languages of the countries they will be working in

b.to require global workers to adopt the laws and regulations of the mother company that is home to the projects

c.to establish a project office to coordinate efforts of team members across the globe

d.to increase the use of video conferencing

28. When considering bidding on an overseas project, one important consideration is the extent to which the local currency is convertible. Fully convertible currency means:

Select one:

a.National residents and non-residents of the country can buy and sell the currency without significant restrictions

b.Non-residents have an assurance that they can convert the currency into other foreign currencies

c.Enterprises purchasing the currency can buy it at the best exchange rate

d.The currency exchange rate is pegged to the US dollar

29. Government institutions that promote exports of the goods and services of their nationals are known as:

Select one:

a.Export control agencies

b.Customs agencies

c.Export financing agencies

d.Regional banks

30. Exchange rate fluctuations may make the difference between a project making and losing money. One hedging strategy that project players can employ to deal with exchange rate fluctuations is the forward contract. With the forward contract:

Select one:

a.the party looking for currency stability agrees to make payments at a pre-determined exchange rate

b.the party looking for currency stability pays the prevailing interest rate

c.the part looking for currency stability makes payments at an exchange rate that is no higher than a predetermined rate

d.the parties agree to make payments according to the exchange rate that exists when the contract is signed