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5. Over the last year, 1,200 injections were administered at a clinic. Quality is measured by the proper amount of dosage as well as the
5. Over the last year, 1,200 injections were administered at a clinic. Quality is measured by the proper amount of dosage as well as the correct drug. In nine instances, the incorrect amount was given, and in two cases, the wrong drug was given. Use the Six Sigma Excel template to determine the value of the epmo metric and the sigma level it corresponds to
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Understanding And Managing Public Organizations
Authors: Hal G. Rainey
4th Edition
047040292X, 978-0470402924
