5. Ransford is giving a presentation to her company about possible global expansion. As she prepares her PowerPoint slides, he chooses to put his ideas into words and adds picture to support his thought. Ransford is involved in what part of the communication process? a) having an idea b) decoding the message c) encoding the message d) selecting the channel 6. When the Line Supervisor for the evening session reaches out to the Line Supervisor for the morning session is an example of 2 a) Upward communication b) Horizontal communication c) Downward communication