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5. The average number of telephone calls you receive in your office every hour is 3. a) You must leave the office on urgent business

5. The average number of telephone calls you receive in your office every hour is 3.

a) You must leave the office on urgent business that is expected to take half an hour. What is the probability that you will not miss any calls during that time?

b) In fact, the 'urgent business' takes two hours. What is the probability that you have missed at least 5 calls?

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