5.} What internal resources and assets does Ford have that may give it a competitive advantage. Fill in the blanks below (also denoted with a *j. (12 points) Value chain activit'jr How does Ford create value for the customer? Primarv: Inbound logistics (distribution Assumed adequate. facilities, material control svsterns, warehouse lavoutst Operations {efficient work ow * design= qualit}r control systems} Outbound logistics Assumed adequate. {consolidation of goods, efcient scheduling, finished goods u ocessing) Marketing and Sales {motivated * sales people, irmovative advertising :5: promotion, effective pricing, proper ID of customer segments 8: distribution channels Service (abilitj.P to solicit * customer feedback 3.: respond} Secondarv (or support}: Procurement (\"inwin * relationships widi suppliers, reduced dependence on single sn - nlier Technology development (state * of the art hardware & software, innovative culture & qualied u a sonnel) Human resource management * {effective recruitment incentive tit retention mechanisms, culture General Administration * {effective planning systems to establish goals (if; strategies, access to capital, effective top management communication, relationships widi diverse stakeholders) Conclusion: Has Ford adequately created value across its value chain\