5. Without proper performance measures, goal congruence is almost impossible to achieve and will likely lead to ________________________________.

a. employees satisfied with the statius quo

b. decreased defects

c. lost profits

d. more stable targets

8. Which of the following statements is false?

a. a balanced scorecard is the compatibility between personal goals and the goals of the organization

b. a balanced scorecard will include qualitative and quantitative measures

c. the four dimensions of performance that are considered in a balanced scorecard are financial, customer, internal process, and learning and growth

d. stakeholders cannot include stockholders

10. The owners of company stock are ___________________________.

a. stockholders

b. qualitative factors

c. stakeholders

d. quantitative factors

11. In 2-3 sentences, explain Why might a manager focused solely on accounting numbers miss opportunities for future benefits?