5. Work flow changes can be concerning to staff. For this reason, it is important to always ensure employees needs are met as well, and involve them in the change process. However, it is easy to create errors in this process. All of the following are ways that errors can be made EXCEPT this one

A. Create additional work for people

B. Remove people from roles in which they are comfortable

C. Place people in unfamiliar roles

D. Group meetings to discuss pending changes

6. What does this definition define: A set of interrelated or interacting elements that organizations use to direct and control the implementation of quality policies and achieve quality objectives.

A. Quality management system

B. High performing systems

C. Improvement projects

7. Quality management framework could include all of the following except this one:

A. History of the president of organization

B. Size of organization

C. Available resources

D. Number and type of externally imposed quality requirements

E. Internal quality improvement priorities

8. What is the document that is used to describe the scope of quality improvement effort?

A. Quality Management Plan

B. Good Effort Management Plan

C. Internal Quality Control

D. Assurance Plan

9. Risk is a component of ever effort or enterprise especially in health care and research. Managing this is essential. Which of the following is the best description of risk management?

A. Segregating the failures form the successes

B. Determining where the errors are and who might be injured

C. Inclusion of required personnel in the review of processes

D. Defining risk, assessing for risk, managing risk, developing options to manage or eliminate the risk

10. The success of a QMP is significantly dependent on:

A. The issue being improved

B. The time

C. The number of staff

D. The culture