5. Working as an individual or in a team of three or more people, determine two or more obstacles to implementing TOM in one or more of the organizations listed below: (a) Large bank (b) Health-care facility (c) University academic department (d) University nonacademic department (e) Large department store (f) Grade school (g) Manufacturing facility (h) Large grocery store 6. Match the following pairs: 1. Juran A Company-wide Quality-control 2. Crosby B Quality Circles 3. Taguchi C Control Charts 4. Ishikawa D 14 points of management 5. Feigenbaum E Trilogy 6. Deming F Zero Defect 7. Shewhart G Robust Design