50. How could you find out more information about having a 'cleaner and greener' work place?	new
51	51. Legislation has been introduced to regulate the use of tenant databases. List four (4) reasons a tenant can be listed on a tenancy database:	new
52	52. The key principles of Australian Consumer Law are to protect consumer rights when buying goods and engaging services. List two (2) examples of these rights.	new
53	53. Which section of Australian Consumer Law deals with false or misleading representations about the sale of land?	new
54	54. In your state, whose responsibility is it to view and confirm a vendor/sellers identity?	new
55	55. What is a Certificate of Title?	new
56	56. What are the essential elements to a valid Agency Agreement or Sales Authority?	new
57	57. What is the Act that regulates the real estate industry in your state?	new
58	58. There are many key components or tiers to legislation and how Acts work. These tiers are referred to as 'hierarchy'. Provide a description of each point. Acts / Legislation TIER 1 Regulations / Amendments TIER 2 Mandatory Rules and Codes / Schedules and Appendices TIER 3 Policy and Procedure Manuals TIER 4	new
59	59. There are 11 elements to the structure of legislation. What are they?	new
60	60. What steps are taken before amendments to legislation happen?	new
61	61. List two (2) techniques and strategies for tracking legislative amendments.	new
62	62. Who is ultimately responsible for ensuring the agency is compliant and how do they do this?	new
63	63. Identify three (3) common problems associated with interpreting legislation.	new
64	64. What is the process for addressing a discrepancy when found?	new
65	65. What could be an example of a correction to a discrepancy?	new
66	66. What is 'express permission' and how give an example of how it relates to an agency?	new
67	67. Define the relationship between marketing and communication channels.	new
68	68. List any five (5) methods of communication / marketing that you can use to promote a property.	new
69	69. Choose any three (3) marketing techniques and analyse their features and benefits.	new
70	70. Briefly describe what engaging with the community offers.	new
71	71. There are six (6) building blocks for excellence customer service. What are they?	new
72	72. Identify and explain ethical practice considerations in marketing and communication, in particular Sections 18 & 30 of Australian Consumer Law.	new
73	73. Provide three (3) examples of what an agent MUST NOT DO with regards to photographs used in advertising of a property. Explain why.	new
74	74. List any three (3) of the ways you could market yourself and/or the agency.	new
75	75. The purpose of personal, property and agency profiles is to build trust with your clients. What does your marketing strategy need to outline to achieve this?	new
76	76. How does a personal profile assist in attracting potential clients?	new
77	77. What is the definition of 'trust money'	new
78	78. What is the purpose of a trust fund / account?	new
79	79. What is a: NSW - Statutory Interest Account VIC - Victorian Property Fund SA - Agents Indemnity Fund WA - Fidelity Guarantee Account QLD: Claim Fund	new
80	80. Define the impact of fraud on the real estate profession and public and provide an example.	new
81	81. Provide two (2) examples of trust money.	new
82	82. What are general funds? Provide one example.	new
83	83. Provide two examples of a how general account is used.	new
84	84. Who in the agency can receipt trust monies?	new
85	85. Who in the agency is ultimately responsible for disbursements from the trust account?	new
86	86. What is a disbursement, how can it be drawn from the account?	new
87	87. What is the procedure if an account is overdrawn?	new
88	88. By what date must the licensee-in-charge have the trust account audits completed?	new
89	89. Why would a licensee-in-charge/principal agent monitor and maintain audit procedures, both internally and externally?	new
90	90. List two (2) of the licensee-in-charge's responsibilities for trust account audits.	new
91	91. List two (2) of the penalties that can be expected when stealing from or not properly supervising trust accounts.	new
92	92. What are trust account deposit timeframes (in your state) that you should adhere to in real estate?	new
93	93. When should a trial balance/reconciliation statement be undertaken?	new
94	94. Under legislation, when must a trial balance or reconciliation statement be undertaken?	new
95	95. List and describe any two (2) of the common forms of errors in trust accounts.	new
96	96. What is a Journal used for in regards to trust account?	new
97	97. List three (3) benefits to using a computerised system for trust account management as opposed to a handwritten system:	new
98	98. What is the role and what are the functions of trust accounting software?	new
99	99. What information must be contained in an end-of-month landlord's statement?