51. How is a family business defined? 52. What type of questions should you ask to enhance active listening? 53. How can you demonstrate active listening through summarization? 54. List examples of upselling 55. True or False: Retail areas should be clean, well-lit, and appealing. 56. What does spa management involve overseeing? 57. When considering work design in the spa, why is it important to schedule services in a specific order? 58. True or False: Direct material cost refers to the predictable products used to complete the service. 59. True or False: Labor cost includes the wages of the receptionist who-booked the appointment. 60. True or False: Overhead costs refer to the operating expenses of a business, such as water, electricity, and rent