5.12 DESCRIBE the sales meeting that you had with the client. Specifically cover how you: 5.12.1 Engaged with social rituals; 5.12.2 Made sure the client knew the purpose of the meeting 5.12.3 Asked relevant questions (give a few examples of the questions you asked and why you asked them) 5.12.4 Noticed and read buying signals (give a few examples of what you noticed and how you read these); 5.12.5 Presented the appropriate features, advantages and benefits of the products/services; 5.12.6 Concluded the sale; 5.12.7 Gauged the client's satisfaction with their purchase after the paper work was completed. 5.12.8 SUBMIT any documentary proof that you have concluded a sale of any banking product or service