5-2 What are mashups? How do social media apps enable?

5-4 How can social software help harness the wisdom of the crowd? (MyLab MIS).

5-6 How can social software improve communication?

5-8 What is a wiki? Why would an organization want to implement in wiki? (MyLab MIS).

5-10 How can organizations use social media to connect with their customers?

5-12 Why can social media be both a blessing and a threat to organizations?