5:24 PM Thu 6 Oct no. 1- 24%!) ~ inst-fs-syd-prod.inscloudgatenet ti Week 6: Chapter 19: The Balanced Scorecard and Strategy Maps Additional Readings: 0 Week 6: Chapter 12: Strategy Evaluation - Week 6: Chapter 3: Goals, Values and Performance You need to do the following exercises prior to coming to class. Your answers will be collected at random in class twice during the semester and count for 20% of your overall course mark. Students who fail to hand in the exercises will be given a mark of 0. Pre-class Exercises Qantas Airways You and your team are employed as Management Accountants working for Qantas Airways. Last week your team provided recommendations on Qantas Airways' business strategy based on the team's environmental and SWOT analysis. This week you are asked to develop a Balanced Scorecard for Qantas Airways to implement your recommended strategy. Question 1 Develop a Strategy Map and Balanced Scorecard for Qantas Airways, Assume that the following are your team's recommended strategies: 1. T 0 provide premium eadtoend customer service (from booking to postight services). 2. To enhanceight safety. Please adopt these two strategies as strategic themes when creating a Strategy Map and then a Balanced Scorecard. T 0 assist your team with this activity, please refer to the latest news articles for potential measures for Qantas ' BSC. Refer also to the Qantas ' latest Annual Report and Data Book