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5:26 Balanced Scorecard A... The Issue You are a consultant and have been hired by Radisson Hotel Group to implement a balanced scorecard (BSC) system
5:26 Balanced Scorecard A... The Issue You are a consultant and have been hired by Radisson Hotel Group to implement a balanced scorecard (BSC) system to evaluate a department and its manager. You have been told that your goal is to integrate the BSC in such a way as to attain stated Responsible Business practices at Radisson Group. The problem: your client, the Division Head of Responsible Business, left town on a meditation and self-realization retreat for a week. He can no longer be contacted in any way and forgot to tell you: which department you should focus on, and which topic (people, community, planet) should be targeted for the BSC. You have the Responsible Business Report for 2019 and decided that you need to impress him with a sample BSC for some department and choose one are to focus on. This should make him want to hire you to do a more holistic development for the whole company. Your Mission 1. Choose a topic from the Responsible Business Report that you would like to influence. 2. Choose a department where you want to integrate that topic. 3. Design a balanced Scorecard where you identify: a. The objective for the department in line with the topic) b. A key performance indicator (KPI) that the department would be measured on for meeting that objective. c. An initiative (action/project) that would help attain the desired KPI measure, The BSC should cover three of the four perspectives (the financial perspective is not needed here). Evaluation Your evaluation will be simple and based on three things: 1. Did you actually build a BSC? 2. Does it connect to Radisson's goals as stated in their Responsible Business Report? (Please refer to the page of the report to make this clear.) 3. Is your idea different from anyone else's idea - and interesting good/realizable? Format and Due Date The format for this assignment should be a Powerpoint presentation. The assignment is due by EOD November 29. For my sake: Please find one or two partners to do this project with Please keep the BSC brief. O 5:26 Balanced Scorecard A... The Issue You are a consultant and have been hired by Radisson Hotel Group to implement a balanced scorecard (BSC) system to evaluate a department and its manager. You have been told that your goal is to integrate the BSC in such a way as to attain stated Responsible Business practices at Radisson Group. The problem: your client, the Division Head of Responsible Business, left town on a meditation and self-realization retreat for a week. He can no longer be contacted in any way and forgot to tell you: which department you should focus on, and which topic (people, community, planet) should be targeted for the BSC. You have the Responsible Business Report for 2019 and decided that you need to impress him with a sample BSC for some department and choose one are to focus on. This should make him want to hire you to do a more holistic development for the whole company. Your Mission 1. Choose a topic from the Responsible Business Report that you would like to influence. 2. Choose a department where you want to integrate that topic. 3. Design a balanced Scorecard where you identify: a. The objective for the department in line with the topic) b. A key performance indicator (KPI) that the department would be measured on for meeting that objective. c. An initiative (action/project) that would help attain the desired KPI measure, The BSC should cover three of the four perspectives (the financial perspective is not needed here). Evaluation Your evaluation will be simple and based on three things: 1. Did you actually build a BSC? 2. Does it connect to Radisson's goals as stated in their Responsible Business Report? (Please refer to the page of the report to make this clear.) 3. Is your idea different from anyone else's idea - and interesting good/realizable? Format and Due Date The format for this assignment should be a Powerpoint presentation. The assignment is due by EOD November 29. For my sake: Please find one or two partners to do this project with Please keep the BSC brief. O
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