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57. The key to resolving customer complaints is to ____. emphasize that others have had similar complaints blame someone else make sure the customer realizes

57. The key to resolving customer complaints is to ____. emphasize that others have had similar complaints blame someone else make sure the customer realizes you are right ensure the customer's satisfaction 58. Around 2700 B.C., the Egyptians developed the following two hospitality offerings: ____. cruises and souvenirs taverns and restaurants international language and common currency stagecoach inns and hotels

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