6. According to a recent study, the AIS strategic role that has the greatest impact on shareholder value is:

a. digitize.

b. automate.

c. transform.

d. informate.

7. The balance sheet account most likely affected by an AIS investment in supply chain management software would be:

a. inventories.

b. cash and cash equivalents.

c. unearned revenue.

d. fixed assets.

8. The software/system that helps make sure the retail firm doesn't have a stockout is:

a. enterprise systems.

b. supply chain management software.

c. human resource systems.

d. customer relationship management software.

9. Customer relationship management software would be most likely to affect which income statement account?

a. Selling, General, and Administrative Expenses (SG&A)

b. Interest Expense

c. Cost of Goods Sold

d. Revenues

10. Customer Relationship Management systems would generally be considered to be an:

a. external business process.

b. internal business process.

c. interior business process.

d. exterior business process.