$6.$ Briefly explain what active listening is$.$

$7.$ Briefly describe how the direct bill payment option works. Define pro rata and short$-$rate cancellation and explain the difference between them.

Outline what is considered with respect to building services $($heating$.$ Electrical, plumbing, and roof$)$ when collecting information to request a quote.

Briefly describe what public and private fire protection a dwelling is likely to have.