6. Comfort Class Case: You work as an analyst in a service company. Your company has a service operation like the call center in Comfort Class, where the department is not particularly well run or efficient. The department has a low capacity utilization. At the same time, your company is growing and depending on the output from this department to make the company grow. Would you a) recommend to increase the size of the department, thus covering inefficient operations, or b) recommend to re-organize the department to increase the efficiency of the operation before executing the corporate expansion plans? Please explain the pros and cons of each alternative, and explain your reasoning as to why you selected the alternative you did