6. Countertransference and crisis/trauma counselling: Discuss countertransference and crisis/trauma counselling and explain how to deal with it in relation to Emma's case. 7 Referral letter: Write a clear and concise referral letter (one page) to refer Emma to a psychologist for further assessment/therapy. Include a summary of your findings and experience of engagement with Emma (this can be included as an appendix to your assessment).