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6) Crosby, Deming, and Juran suggest achieving outstanding quality requires A) quality leadership from senior management. B) a customer focus. C) continuous improvement based on
6) Crosby, Deming, and Juran suggest achieving outstanding quality requires
A) quality leadership from senior management.
B) a customer focus.
C) continuous improvement based on rigorous analysis of processes.
D) all of the above.
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