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6. Elaborate the FIVE (5) dimensions of service quality that RW Cruise operation team need to sustain from the moment passengers embark at Port

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6. Elaborate the FIVE (5) dimensions of service quality that RW Cruise operation team need to sustain from the moment passengers embark at Port Klang Cruise Terminal (PKCT) until disembark at the same port. (10 marks)

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The FIVE dimensions of service quality as outlined by the SERVQUAL model provide a comprehensive framework for assessing and sustaining service quality in the context of RW Cruise operation teams serv... blur-text-image

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