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6. (i). Briefly explain the following quality management techniques: (a) Kaizen, (b) failure mode and effect analysis (FMEA and (c) quality function deployment (QFD). (ii)

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6. (i). Briefly explain the following quality management techniques: (a) Kaizen, (b) failure mode and effect analysis (FMEA and (c) quality function deployment (QFD). (ii) What is the purpose of root cause analysis used in process management? State the root case analysis techniques used to dig deeply into a problem. (iii) What are the typical project management software programs used in industry

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