6. Institute training on the job. Questions: 1. What kinds of training would be useful? 2. Has training ever been given in the past that proved useless? Was the training itself at fault, or did the boss refuse to implement the ideas offered in the training? 3. Have you had training in the following ideas: the nature of variation; the different kinds of distributions; the use of run charts? Do you know the difference between a system in control and one that is out of control? Do you know the difference between common causes of variation and special causes? Do you know what it means to "over-correct" a system?