6. Motivation may be defined as psychological forces that determine the direction of a person's in an organization, a person's level of , and a person's level of persistence. a. career, satisfaction b. career, effort c. behavior, satisfaction d. behavior, effort 7. A central task for a manager is to motivate employees to leverage the psychological forces to improve their , and in turn, that of the organization. a. pay b. performance c. work space d. schedule 8. Effective leadership increases an organization's ability not only to attain its performance goals, but to a. obtain a competitive advantage b. foster ethical behavior c. manage a diverse workforce fairly and equitably d. all of the above 9. The personal leadership style of managers who empower subordinates often entails a. developing subordinates' ability to make good decisions b. being bossy c. being a source of inspiration d. both a and c. 10. Which of the following is NOT true of good communication? a. It increases efficiency in new technologies and skills. b. It improves quality of products and services. c. It decreases responsiveness to customers because it takes too much time. d. It increases responsiveness to customers