6. Some companies implement systems to reduce defects in finished products with the goal of achieving zero defects. What are these systems called? Question 6 options: Value chain systems Total quality management systems Activity-based costing systems Balanced scorecard systems

7.The balanced scorecard approach Question 7 options: uses only financial measures to evaluate performance. uses rather vague, open statements when setting objectives in order to allow managers and employees flexibility. evaluates performance using about 10 different perspectives in order to effectively incorporate all areas of the organization. normally sets the financial objectives first, and then sets the objectives in the other perspectives to accomplish the financial objectives.

8.The customer perspective of the balanced scorecard approach Question 8 options: evaluates how well the company develops and retains its employees. evaluates the internal operating processes critical to the success of the organization. evaluates how well the company is performing from the viewpoint of those people who buy its products and services. is the most traditional view of the company.

9. The perspectives included in the balanced scorecard approach include all of the following except the Question 9 options: capacity utilization perspective. customer perspective. learning and growth perspective. internal process perspective.

10. A fixed cost is a cost which Question 10 options: varies in total with changes in the level of activity. varies inversely in total with changes in the level of activity. remains constant per unit with changes in the level of activity. remains constant in total with changes in the level of activity.