+ 6. The manager at the service facility where you work asked you to assist him with improving the performance o the waiting line systems. He provided you with the waiting line performance metrics he is interested in improving. Complete the table below by adding into the second column the actions management can take to boost system performance on those metrics. In the rightmost column, indicate what steps management can take to enhance customers' perceptions of performance on those metrics. Waiting Line Performance Metric Steps management can take to improve waiting line performance Steps management can take to enhance customers' perceptions of the waiting process Average utilization of the servers (p) I Number of customers waiting in line (Queue length Lq) The total number of customers in the system(Ls) The total time waiting in line (Wq) The total time in the system (Ws) (10 Marks)