6. The standard direct labor per-unit cost is equal to: A. Expected hours Standard wage rate B. Standard hours x Standard C. Actual hours * Expected wage rate D. Expected hours * Actual wage rate wage rate 7. Which of the following areas is not a category on the balanced Scorecard? A. Customer Satisfaction B. Learning and growth C. Financial Performance D. Internal strategy development 8. Return on Sales is calculated as: A. Operating Income / Sales B. Contribution Margin / Sales C. Sales / Operating Income D. Sales / Contribution Margin

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