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6. You receive a call from a taxpayer who has concerns with her account. The taxpayer has been explaining her concerns for over five minutes.

6. You receive a call from a taxpayer who has concerns with her account. The taxpayer has been explaining her concerns for over five minutes. As she is talking, you notice that your lunch break was supposed to begin two minutes ago. In your department, there are strict guidelines on taking lunch breaks during the allotted times. These guidelines are in place to ensure that the taxpayer hotlines are staffed appropriately. Given this situation, what would you most likely do? A. Wrap up the call quickly and update the account information after you return from your lunch break. B. Complete the call, conducting all of the necessary research and updates to the account. C. Email your manager to notify her that you are running over on a call and ask her what you should do. D. Adjourn the call and ask the taxpayer if you can call her back following your lunch break. E. None of the above

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