... 6.17 New World Theatre follow the customer satisfaction in their cinema. In a recent research they asked for feedback from the customers, each customer having the opportunity to mention one thing they were displeased with. The outcome was that 734 customers answered the question with the following result: cramped seats (76); poor sound (21); bad selection in the candy shop (29); limited view to the stage (45); poor comfort in the seats (48); too high temperature (32), Other (63); None (483). 1. How many percent hadn't got any complaints? 2. Create a Pareto chart summarizing the responses. 3. If you were the owner of the theatre, which 2 or 3 issues would you deal with? 4. Which other tool would you as theatre owneruse to better understand the quality issues