6.ABB, a global supplier of power grids, industrial motors and drives, and generators for industrial. commercial, and utility operations, needed ________ to provide the foundation for a social network within the company. A. a topedown company approach B. less knowledge sharing and more independent work C. a static way of communicating in the company D, a central resource that would support dynamic knowledge-sharing E. more senior management to assert and ?.Downloading a Kindle e-book from Amazon, buying a computer online at Best Buy. and downloading a music track from iTunes, are examples of how information systems help business processes ________ . A. by automating only steps in a business. B. by generating only an invoice or shipping order C. by checking only the quality of a product D. by checking only a client's credit E. change the flow of information 8.Which of the following is NOT an example of a company's transaction processing system? A. Delta flight reservation system B. Marriott reservation system C UPS package tracking system D. A company's internal email system E. FedEx package tracking system 9.Management information systems lMIS) provide ________ . A. entry level managers with reports on the organization's current performance B. only "superuser\" managers with reports on the organization's current performance C. middle managers with reports on the organization's current performance D. only senior management with reports on the organization's current performance E. only consumers of a company with reports on the organization's current performance 10.Vai| Ski Resort became high-tech in order to ________ . A. close earlier on busy days at their resorts B, decrease the number of yearly ski passes sold C. decrease communication among the workers and patrons of its resorts D. determine the value, revenue potential. and loyalty of each customer to help managers make better decisions about how to target their marketing programs E. .increase the lift lines at its resorts 1.What important innovation did the Kroger Company recently pioneer? A. Grocery delivery B. Free samples on Thursdays C. Sensoredriven and mobile systems D. Directions to competitor's stores E. The removal of paper receipts 2A company that produces a new low-cost product based on improved decision making has likely achieved aln) ________ . A. absolute advantage B. database C. competitive advantage D. business expense E. business ownership 3.Sending a copy of an airline ticket to your printer is an example of ____ A. business intelligence B. input C. processing D. data mining E. output 4.An engineer or scientist is considered aln) A. hourly worker B. production worker C. business function D. knowledge worker E. data worker 5.Using Internet technology to create an internal system is called a(n) enterprise system B. brick and mortar C. intranet D. Internet E. digital firm A(n)_ is used by senior managers to make decisions. A. executive information system (EIS) B executive support system (ESS) C. XBRL system (XBRLS) D data executive system (DES) E. XML system (XMLS) 12.Based on your reading, information systems help businesses compete A. and it is easy to sustain the competitive advantages B and provide enduring competitive advantage C. but do not affect its competitive position D but sustaining a competitive advantage is challenging E but are unrelated to competitive advantage 13.In the music industry, are considered a newer substitute for CD- based music stores. A cassettes B business processes C. spreadsheets D Internet music sites E records 14. Because Walmart has an efficient inventory replenishing system, they are able to reduce costs. A networking B database C. data D advertising E overhead 15.Customer relationship management (CRM) that includes analytical capabilities is often called A. management CRM B contemporary CRM C. legacy CRM D product CRM E data16. is an Internet advertising broker that tracks activities of users. A Microsoft Excel B DoubleClick C. Microsoft Tracker D. DoubleFind E. TripleTracker 17. scans data and can help identify a man at a ticket counter who shares a phone number with a known terrorist. A IORA B. DORA C. NORA D. TORA E. ORA 18.The is the most important U.S. federal statute regarding conditions for handling information regarding credit reporting and financial records. A. Privacy Act of 1974 B. Data Act of 2000 C. HIPA 1990 D. Privacy Act of 2000 E. FERPA Act of 1999 19.The Children's Online Privacy Protection Act (COPPA) focuses on A. prohibiting children from using news sites B online sales C. distribution of children's toys D. operations regarding children's toys E. parental permissions 20.The act that aims at protecting medical records is the A. Processing Act of 1974 B. HIPAA C. Data Mining Act of 2014 D FIRPA Act of 1974 E. Privacy Act of 2000