6)The seventh and final step of the Problem Solving and Decision Making process is O Implement the solution O Select the solution O Generating alternatives O Evaluate the solution 7)What is the first step a colleague should take when resolving employee discord? O Ignore the issue and let it pass O Create a documented plan of action O Evaluate the issue based on what you already know about the issue O Meet with the colleagues privately to discuss your observations 8)When a serious customer injury occurs due to product contamination, you need to make contact with your DL and QA within hours. O 04 O 24 O 48 O 02 9)Identify the myCustomer Observations and Feedback guideline that is missing from this comment: "Cynthia, I appreciate how you offered help to each and every customer you greeted while you were stocking the seasonal items this morning. Great job!" O Feedback is appreciative and constructive O Observations are specific O Multiple observations summarized for feedback in the moment 10)An unknown customer wants to return a small appliance, a fragrance, Nicorette and Diabetic test strips. Which of the following is not recommended as a course of action? O Contact the store's DL/DAPL O Respond to the request according to CVS refund guidelines O Go ahead and issue the refund O Obtain the customer's name and phone number 11)Which action is not included in the sales building model help to drive sales in the cosmetics department? O Convey price and value to the store through proper signing O Choose items that have enough overstock in the store to build an endcap display O Use the Category Summary Report to determine the top categories O Plan how you'll handle the leftover product