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7 - 2 1 . Specifically, what should the Carters cover in their new employee orientation program, and how should they convey this information? 7

7-21. Specifically, what should the Carters cover in
their new employee orientation program, and
how should they convey this information?
7-22. In the HR management course Jennifer
took, the book suggested using a job instruction
sheet to identify tasks performed by an
employee. Should the Carter Cleaning Centers
use a form like this for the counter persons
job? If so, what should the form look like, say,
for a counter person?
7-23. Which specific training techniques should Jennifer
use to train her pressers, her cleaner/spotters,
her managers, and her counter people?
Why should these training techniques be used?

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