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7. A customer review for a universal charger sold online gave the product only 1 out of 5 stars and said, This so-called 'universal charger'
7. A customer review for a "universal charger" sold online gave the product only 1 out of 5 stars and said, "This so-called 'universal charger' is useless to me. It is incompatible with my iPhone 5. I would give this ZERO stars if I could!" What quality principle is an issue in this case? A. Performance B. Conformance C. Consistency D. Relative quality
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Management Information Systems Managing the Digital Firm
Authors: Kenneth C. Laudon, Jane P. Laudon, Mary Elizabeth Brabston
7th Canadian edition
133156842, 9780133577099 , 978-0133156843
