7) Email is used for external communication A) regularly it is now a primary medium for most companies. B) only for formal documents that need to be kept in file. C) in response to letters your customers have sent. D) only in very informal corporate cultures. 8) Which one of the following is not a complaint about email by employees? A) There is too much of it. B) Much of it has little value. C) You can't just email anyone in your company. D) It is slow. 9) Using email in the workplace A) requires no more formality than using it for personal correspondence. B) is frowned upon by most executives. C) requires higher expectations of quality than for personal messages. D) is a good idea but only in technological fields. 10) When it comes to legal issues, A) email messages mean nothing-only printed documents can be used in court. B) email and other electronic documents have the same weight as printed ones. C) your email messages are off limits-using them in court would violate your privacy. D) none of the above. 11) To minimize the potential problems associated with email many companies have A) abandoned the use of email altogether. B) adopted formal email policies governing appropriate usage. C) stopped monitoring the messages employees send and receive. D) limited the number of messages employees can send each day. 12) Email hygiene refers to A) the absence of slang and informal language in email messages. B) a nationwide movement to do away with information overload. C) all the efforts companies make to keep email clean and safe. D) the practice of using etiquette when composing email messages. 13) The subject line of an email message A) is an option rarely used in business. B) helps recipients decide whether or not to read the message. C) should do nothing more than describe the general topic of the message. D) should be mysterious enough to make the audience want to read the message.