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7: For improving a process, _____ is a bottom-up approach, while _____ is a top-down approach. A) process optimization; process redesign B) variant analysis; event-log
7: For improving a process, _____ is a bottom-up approach, while _____ is a top-down approach. A) process optimization; process redesign B) variant analysis; event-log capture C) automation; digitization D) replication; observation
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