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7. Suggest; a. THREE (3) suitable servicescape elements in designing physical surroundings to affect the behaviour of cruise crew and passengers. (6 marks) b.

7. Suggest; a. THREE (3) suitable servicescape elements in designing physical surroundings to affect the behaviour of cruise crew and passengers. (6 marks) b. TWO (2) approaches in managing waiting line during cruise embarkation process. (4 marks)

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