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7. True or False: Empathy and sympathy are extremely similar and are not differentiated in service performance. O True O False 8. True or False:

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7. True or False: Empathy and sympathy are extremely similar and are not differentiated in service performance. O True O False 8. True or False: The two components of Responsiveness are willingness and performance. O True O False 9. True or False: Responsiveness intersects the most of the SERVQUAL Dimensions. True False

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