8. An organization is in the process of planning for its different departments. SWOT analysis is being done to find out which course of action will be most appropriate to achieve the goals of the organization. ___________ step in planning is being discussed.

a.Establishing objectives and goals b.None of the options c.Selecting a course d.Determining alternative courses

9. Most of us use ___ and ___ in addition to words when we speak.

a.Reading and gestures b.Gestures and body language c.Body language and translation d.Posture and eye watching