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8. Explain methods of formal and informal customer research commonly used in the hospitality industry. 9. Describe methods of implementing quality service provision in the

8. Explain methods of formal and informal customer research commonly used in the hospitality industry. 9. Describe methods of implementing quality service provision in the hospitality industry, focusing on the development, implementation, and monitoring of customer service policies and procedures

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Recommended Textbook for

Technology Strategies For The Hospitality Industry

Technology Strategies For The Hospitality Industry

Authors: Peter Nyheim

2nd Edition

0135038022, 9780135038024

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