8. Please indicate with which of the following tasks you have completed in auditing. A. Completed a case study and provided results and/or findings to professor. B. Read audit cases and answered questions by applying audit techniques. Researched audit techniques in an academic setting. D. Served as a team member on an audit in a professional environment. Served as a team lead on an audit case in an academic or professional setting. F. None of the above. C. E. A B. 9. Which of the following best reflects your experience in auditing? Provided guidance on audits and identifying fraud trends as a program lead. Managed service-wide programs on various auditing issues and policies; developed fraud trends. C. I am familiar with auditing rules and fraud trends, either through research at work or in an acader as a regular job duty. D. Participated on a team responsible for conducting audits and/or researching fraud trends. My experience is not reflected in any of the above statements. E. 10. Which one of the following best reflects your experience with resolving taxpayer or customer or clienti (e.g., daily) part of your job? OA. Resolved taxpayer/client/customer issues ensuring technical correctness and consistency, but occ lead or manager to remain tactful in my response. B. Contacted a third party to obtain or verify information or to refer taxpayer/client/customer issues resolution. . Independently worked to resolve taxpayer/client/customer issues; ensured fair and equitable trea satisfaction. D. My experience is not reflected in any of the above statements. 11. Which of the following statements best reflects your experience examining information to come a solution to a problem in a professional setting (work, military, academic etc.) A. Independently applied rules, regulations and policies to analyze programs or processes to improve efficiency, solve problems, propose recommendations and develop guidelines. Solicited input from group members; weighed their value based on the assignment and made a recommendation for improving programs or processes Identified required substantiation, analyzed information, reached a conclusion and recommended solutions for programs or processes. D. My experience is not reflected in any of the above statements. B. C. 12. Read the paragraph below and select the answer that best describes what you would do in the situation. You have just completed a team project that automated the way payments are processed in your office. You have struggled to keep up with your regular work and are looking forward to going back to your normal work assignments. Your supervisor compliments you on the work you have done on the project and tells you he would like you to prepare the training for your coworkers on how to use the new automation system. He explains that the training materials are needed within a few weeks and that you are expected to continue with your regular duties. What would you do? B. . Let your supervisor know that the payment processing project was a team effort and there are other team members who mayye better suited to prepare the training materials. Knowing that the next few weeks will be busy, you prioritize your current workload and agree to prepare the training materials for the new automation system. Suggest that it might be better if the entire project team prepared the training materials as a group because you all took part in the development of the automation system. Explain to your supervisor that you are concerned that some of your regular work might fall behind if you take on this additional task and ask for assistance prioritizing your current workload. E. Tell your supervisor that you are proud of the work you have done on the project but would prefer to return to your regular duties. D 13. Which of the following best reflects your experience managing an inventory or workload to meet objectives? A B. 13. Which of the following best reflects your experience managing an inventory or workload to meet objectives? Performed work to accomplish program goals within established deadlines by utilizing strategies and benchmarks provided Managed inventory or workload for program goals and objectives; suggested strategies to stay on track for goal deadlines; with others to monitor progress. OC. Supervised service-wide inventory or workload for short-term and long-term organizational goals, determined resource requi outlined strategies to achieve goals, and independently developed benchmarks to monitor progress and evaluate outcomes. My experience is not reflected in any of the above statements. D. OB 14. Identify which of the following activities you have utilized to plan work or goals for at least one year. UA Set project priorities Established short-term project goals. OC Coordinated with others to meet goals. Formally monitored progress and outcomes. Developed project plans. F. None of the above. D. E. 15. Which of the following best reflects your experience conveying information to others orally? A Formally justified my findings or recommendations to a manager, technical group, or panel of academics. B Facilitated a group discussion in a formal setting. C. Provided verbal guidance to others on a technical matter. Described programs or services to an individual or group. Explained non-technical matters to customers (or internal audiences) My experience is not reflected in any of the above statements. D E. F 16. Which statement best reflects your writing experience? 16. Which statement best reflects your writing experience? A. Written routine memos, transmittal letters and/or form letters. B Drafted responses to requests for information. C. Written memos and other correspondence to explain procedures. D. Drafted written office manuals, reports and lengthy correspondence. E. Independently written research papers, theses, and/or lengthy academic reports. F. Authored written papers, reports or research that has been accepted for publication. None of the above. 17. Which of the following best represents your customer service experience? . Researched concerns in order to resolve customer problems and issues. B. Addressed organizational level issues by not only resolving them but also implementing measures to prevent issue service. C. Independently met customer needs and addressed concerns both internally and externally. D. Responded to customer needs, including meeting with them to understand issues and concerns. E. My experience is not reflected in any of the above statements. A OB 18. Which of the following have you performed regarding customer service? Developed policy to improve customer service. Conducted studies to evaluate customer service and made recommendations for improvement. Analyzed systemic flaws in processing customer requirements. D. Participated in a project team designed to address specific customer concerns. Evaluated current customer service practices to identify areas for improvement. None of the above. . E F 19. From the below statements, which have you encountered on a regular basis, in a professional work environment? B. 18. Which of the following have you performed regarding customer service? A Developed policy to improve customer service. Conducted studies to evaluate customer service and made recommendations for improvement. C. Analyzed systemic flaws in processing customer requirements. Participated in a project team designed to address specific customer concerns. Evaluated current customer service practices to identify areas for improvement. None of the above. D. F. OOOOO 19. From the below statements, which have you encountered on a regular basis, in a professional work environment? A. Occasional rotation of new team members who are unfamiliar with the project. B. Assisting team members with last-minute project requests. C. Unexpectedly accelerated deadlines. D. Last-minute schedule changes. E. Sudden priority changes in workload F. None of the above. A 20. You have been working on a project for a significant amount of time. Unexpectedly, one of the resources you have been usi the project is no longer available. What do you do? Seek guidance from a superior to complete the project. Research alternatives to the eliminated resource to use instead and complete the project to the best of your abilities. C. Turn in the project as it stands and explain that the resources were eliminated. D. Explain to the customer/client/that you can no longer complete the project. B. 21. Please identify the statement(s) which best describe your experience performing the following technology related tasks? A 20. You have been working on a project for a significant amount of time. Unexpectedly, one of the resources you have been using to complete the project is no longer available. What do you do? Seek guidance from a superior to complete the project. B. Research alternatives to the eliminated resource to use instead and complete the project to the best of your abilities. Turn in the project as it stands and explain that the resources were eliminated. D. Explain to the customer/client/that you can no longer complete the project. . A. B. 21. Please identify the statement(s) which best describe your experience performing the following technology related tasks? Used a presentation program to develop and lead presentations for a business or academic program. Used various software and programs (e.g., Excel, internal software) to run reports. Used a database program to analyze large amounts of information to manage data more efficiently. Used statistical analysis software (0.9. SAS, SPSS) to manipulate data and/or produce reports. None of the above C. D E 22. Which of the following best reflects your experience working on a computer and/or with technology and software to perform work related to accounting? A Conducted research and shared results with a work team or class. DB Conducted research and wrote a paper based on a specific accounting topic or principle. C Applied accounting principles to analyze an accounting report or spreadsheet and present findings. D. Developed an accounting report based on accounting principles. E. None of the above 23. Which of the following best describes your experience managing a workload in professional environment? OA Prioritized competing projects, still met established timelines and project plans with minimal supervision. B. Assessed objectives, evaluated priorities, and delegated assignments to employees to ensure projects are completed by deadlines guided employees on workload management skills as necessary