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8. What techniques can you use to understand and assess your guest's needs? (Select three) Questioning Body language Listening Validation Timing 9. What can
8. What techniques can you use to understand and assess your guest's needs? (Select three) Questioning Body language Listening Validation Timing 9. What can a positive first impression lead your guest to experience? (Select three) Social prejudices Social connection Solidarity Body language Agreement 10. Guest feedback is completely about what? You! O The hotel room The guest's unmet needs O The need for sympathy
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Essentials of Contemporary Management
Authors: Gareth Jones, Jennifer George
5th edition
978-0077762469, 77762460, 978-0078029349, 78029341, 978-007743947
